Refund policy

Return & Refund Policy

At Vensolix, your satisfaction matters to us. If something isn't right with your order, here's how returns, exchanges, and refunds work.

Return Window

  • You have 14 days from the delivery date to request a return.
  • Requests made after this window cannot be accepted.

Eligibility

To qualify for a return, items must be:

  • Unused and unopened, in their original packaging.
  • Accompanied by proof of purchase (order number or receipt).

Items that arrive defective, damaged, or incorrect are eligible for return regardless of packaging condition — please see Contact Us with photos.

Return Shipping Costs

  • Defective, damaged, or wrong item: Vensolix covers return shipping — we'll provide a prepaid label.
  • Change of mind or other reasons: Customer is responsible for return shipping costs.

How to Start a Return

  1. Contact us at [your-email@vensolix.com] or via our [Contact Form] with your order number and reason for return.
  2. We'll confirm eligibility and send return instructions (and a prepaid label, if applicable).
  3. Pack the item securely and ship it back using the provided instructions.
  4. Once received and inspected, we'll process your refund or exchange.

Refunds

  • Refunds are issued to your original payment method.
  • Please allow 5–10 business days after we receive and inspect your return for the refund to appear.
  • You'll receive an email confirmation once your refund has been processed.

Exchanges

  • We're happy to exchange an item for a different size, color, or product, subject to availability.
  • Exchange requests follow the same 14-day window and eligibility rules as returns.
  • If the new item's price differs, we'll charge or refund the difference.

Non-Returnable Items

  • Opened or used items (unless defective, damaged, or incorrect).

Contact Us

Questions about a return, exchange, or refund? We're here to help.

Frequently Asked Questions

How long do I have to return an item? 14 days from the date your order is delivered.

Do I have to pay for return shipping? If the item is defective, damaged, or wrong, we cover the cost. For change-of-mind returns, the customer covers return shipping.

When will I get my refund? Refunds are issued to your original payment method within 5–10 business days of us receiving and inspecting your return.

Can I exchange an item instead of returning it? Yes — exchanges are available for a different size, color, or product, within the same 14-day window.

Can I return an item I've already opened or used? Only if it's defective, damaged, or incorrect. Otherwise, items must be unused and in original packaging.

What if my item arrives damaged or wrong? Contact us within a few days of delivery with photos — we'll cover return shipping and arrange a replacement or refund.

How do I start a return? Email us or use our contact form with your order number and reason for return, and we'll send you instructions.