Shipping policy

Order Processing Time

  • Orders are processed within 3–5 business days before dispatch.
  • Processing times may be extended during high-demand periods (e.g., holidays or sales events) — we'll notify you of any significant delays.
  • Orders are not processed or shipped on weekends or public holidays.

Shipping Costs & Delivery Times

  • Shipping is free on all orders.
  • Delivery timelines vary by product and typically range from 1–7 business days after dispatch.
  • Estimated delivery windows are shown on the product page and at checkout.
  • Total delivery time = processing time + shipping time.

Order Tracking

  • Once your order ships, you'll automatically receive an email with your tracking number and a tracking link.
  • Use the link to follow your package's progress in real time.
  • If you haven't received tracking information within 5 business days of ordering, please contact us.

Lost, Stolen, or Damaged Packages

  • We review each report of a lost, stolen, or damaged package on a case-by-case basis.
  • If your package arrives damaged, please contact us within 48 hours of delivery with photos of the item and packaging.
  • If tracking shows your package as delivered but you haven't received it, please reach out promptly so we can investigate with the carrier.
  • Depending on the outcome of our review, we'll offer a replacement, refund, or further guidance.

Contact Us

Have a question about your shipment? We're happy to help.

Frequently Asked Questions

Do you ship internationally? Not at this time — we currently ship only within the United States.

How long will it take to receive my order? Processing takes 3–5 business days, plus 1–7 business days for shipping depending on the product. Most orders arrive within 4–12 business days total.

Is shipping really free? Yes — all orders ship free of charge, no minimum purchase required.

How do I track my order? You'll receive an automatic email with a tracking link as soon as your order ships.

What if my tracking says "delivered" but I don't have my package? Contact us right away so we can look into it with the carrier and determine next steps.

My item arrived damaged — what do I do? Email us within 48 hours of delivery with photos of the damaged item and packaging, and we'll review your case promptly.

Can I change my shipping address after placing an order? Please contact us as soon as possible — we can only update the address if the order hasn't yet been processed.